Policies

Clear guidelines for safe, smooth, and reliable bouncy castle and bounce house rentals in Surrey, Delta,
Burnaby, Richmond, Langley, White Rock, Abbotsford, Vancouver, and surrounding areas

Rental Policies

Booking Confirmation

All bookings are confirmed once a deposit is received. The remaining balance must be paid
before or on the day of delivery

Rental Duration

Standard rentals are full-day. Extended or multi-day rentals are available- contact us to arrange
custom timing

Minimum Space Requirements

Each bouncy castle requires adequate space for safe operation. Please refer to the dimensions
listed on our Rentals page and ensure 3-5 ft of clearance on all sides

Supervision Requirement

A responsible adult must supervise children at all times while the bounce house is in use. Our
team is not responsible for supervision once setup is complete

Delivery & Setup

Service Areas

We deliver throughout the Greater Vancouver area, including Surrey, Delta, Burnaby, Richmond,
Langley, White Rock, Abbotsford, Vancouver, and surrounding communities

Delivery & Pickup

Delivery, setup, and takedown are included with all rentals. Please ensure the setup area is clear
of debris, vehicles, toys, and pet waste before our team arrives

Surface Requirements

Inflatables can be set up on grass, turf, concrete or pavement, and indoor flooring. If staking is
not possible, we will use sandbags for safety

Power Requirements

Each bouncy castle needs a standard electrical outlet within 100 ft. Generators can be rented if
power is not available

Safety Policies

Weather Safety

For safety, we will not set up in heavy rain, winds above 25 km/h, thunderstorms, or unsafe
ground conditions.

If weather conditions are unsafe, we will contact you to reschedule or cancel with no penalty.

Equipment Cleaning & Sanitization

 All inflatables are fully cleaned, disinfected, and sanitized before every rental to ensure a safe and
hygienic experience.

Proper Use of Equipment

To ensure safety:

No flips or rough play

No shoes, food, drinks, or gum

No pets inside the inflatable

No climbing on walls, roofs, or outside surfaces

 

Damage caused by misuse may result in repair charges

Cancellation & Refund Policy

Weather-Related Cancellations

If rain, wind, or unsafe conditions are forecasted, you may cancel or reschedule at no charge.
Customer and staff safety are always our priority

Standard Cancellations

If you need to cancel for non-weather reasons, please contact us as soon as possible. Deposits may
be non-refundable depending on the notice period

Rescheduling

Weallow one free reschedule per booking based on availability

Park & Public Space Policy

Many parks in Surrey, Delta, Burnaby, Richmond, Langley, White Rock, Abbotsford, Vancouver, and
surrounding areas allow inflatables, but some require:


A park permit


Proof of insurance


Generator use (if no outlets are available)


Please confirm with your local city/park authority in advance. We can assist with required
documentation

Damage, Liability & Responsibility

Customer Responsibility

You are responsible for the bouncy castle while it is on your property or event site. Please ensure
proper supervision and safe use

Damage Fees

Damage caused by improper use, negligence, or prohibited activities may result in charges for
repairs or replacement

Liability Notice

Euphoric Events is fully insured; however, the renter assumes responsibility for ensuring all safety

rules are followed during use

Privacy Policy

We value your privacy. Any personal information provided during the booking process is securely
stored and never shared with third parties. All payments are processed through secure, PCI
compliant systems (Stripe and/or Booqable).

Contact Us

If you have questions about any of our policies, please reach out- we’re here to help

Phone: 604-790-6590

Email:  info@euphoricrentals.ca

Website:euphoricrentals.ca